Veloura Jewelry ships to customers in many regions. The time needed to receive an order includes both preparation and transit time. You will receive an order update when your package is dispatched.
Order preparation
Most in-stock orders are prepared within 1–3 business days. Orders placed during holidays, promotions, or product launches may require additional time. Personalized or specially sourced items may have a longer preparation period.
Estimated shipping services
| Service detail | Standard delivery | Priority delivery | Notes |
|---|---|---|---|
| Estimated transit | 8–15 business days | 5–10 business days | After dispatch |
| Order preparation | 1–3 business days | Priority review | Excludes holidays |
| Tracking details | Included | Included | Sent after carrier scan |
| Packaging protection | Standard protective packing | Enhanced arrangement | Selected at checkout when offered |
| United States & Canada | 7–12 business days | 5–7 business days | Typical estimate |
| United Kingdom & Europe | 7–15 business days | 6–10 business days | Customs time can vary |
| Other destinations | 8–20 business days | 6–15 business days | Subject to carrier coverage |
Shipping rates
Shipping charges are shown at checkout or confirmed by our support team. Rates depend on destination, package size, service level, and any special handling requested. Promotions may include free or reduced shipping for eligible orders.
Tracking your order
Tracking information becomes available after the carrier scans the parcel. It may take up to 48 hours for the first update to appear. Carrier delays or missed scans do not always mean the parcel has stopped moving.
Customs, duties, and taxes
International shipments can be subject to customs review, duties, taxes, or local handling fees. Unless stated otherwise at checkout, these charges are the recipient’s responsibility. Customs processing can extend the delivery estimate.
Address changes
Please confirm your delivery address before submitting the order. Contact us immediately if a correction is needed. Once a parcel is handed to the carrier, we cannot guarantee that an address change or reroute will be possible.
Delayed, lost, or damaged packages
If tracking has not updated for an unusual period, or the package appears damaged on arrival, contact us with your order number and photographs where applicable. We will work with the carrier and keep you informed while the case is reviewed.
Multiple-item orders
Products may ship separately when this helps deliver available pieces sooner or protects delicate items. Separate parcels will receive separate tracking details and do not create an additional product charge.
Questions
For destination-specific timing or help with an active shipment, use the Contact Us page. Our support team will review the latest carrier information and advise the next step.
Shipping confirmation
After an order is successfully placed, an order confirmation is sent to the email address supplied at checkout. A second message is sent after dispatch. In some cases the carrier number is attached only after the first warehouse scan, so allow up to 48 hours for tracking to display movement.
Packaging and presentation
Every order is packed to protect the product during normal transportation. Outer shipping cartons can show minor handling marks because postal departments and carriers process parcels differently. If the product inside appears damaged, photograph both the outer package and the item before removing protective materials.
Backorders and substitutions
Inventory can change while an order is being prepared. If an item is not expected to become available promptly, we will contact you with the available options. We will not substitute a different product without your approval.
Delivery guarantee and delays
Tracked packages are reviewed if they appear lost in transit. Delivery dates are estimates rather than guarantees because weather, remote addresses, holidays, customs review, carrier interruptions, product availability, and payment verification can affect timing. Please ensure someone can receive the parcel when a signature is required.