We want every Veloura Jewelry order to arrive in the condition and specification you expected. Please review this policy before requesting a return or refund.
Returns
Contact us within 30 days of delivery to request a return. Items must be unused, unworn, and in their original condition with packaging, accessories, protective materials, and proof of purchase. A return must be approved before it is sent.
After your request is accepted, we will provide return instructions. Items returned without authorization may not be accepted. Customers are responsible for securely packing the item and retaining shipment tracking.
Non-returnable items
Personalized or made-to-order pieces, gift cards, final-sale items, and products showing wear, alteration, damage, missing parts, or removed protective materials cannot be returned unless they arrived defective or incorrect.
Refunds
We will inspect the returned item and notify you of the decision. Approved refunds are issued to the original payment method. Processing time depends on your bank or payment provider. Original shipping charges are not refundable unless the item was defective or sent in error.
If your order arrives damaged, incomplete, or different from what you ordered, contact us promptly with clear photographs of the package and product so our support team can arrange a suitable solution.
Shipping
Return shipping costs are normally the customer’s responsibility. For an approved quality issue or fulfillment error, Veloura Jewelry will provide instructions and cover the reasonable return shipping cost.